Privacy Policy Overview
This Privacy Policy outlines how Hilotrades (referred to as “the Company” or “We”) collects, uses, and protects personal data from users of our website.
Personal Data Controller and Processor
The Company acts as both the controller and processor of personal data for users of this site. This Policy is compliant with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679).
Personal Data We Collect
We collect the following personal data:
- Name and surname
- Contact information (email address, phone number)
- Payment information (credit card details)
- Login information (username)
- A scan-copy of your passport may be requested for user identification.
You are responsible for ensuring the accuracy and completeness of the data you provide.
How We Use Your Personal Data
Your personal data will be used for:
- User identification and account management
- Processing payments
- Providing customer support
- Monitoring website usage and service quality
- Sending notifications about offers and updates
- Resolving disputes and ensuring compliance with our Terms and Policies
Disclosure of Your Personal Data
Your data may be shared with:
- Affiliated companies and business partners for the purposes outlined in this Policy.
- Third parties for processing, governed by contracts.
- Government or regulatory bodies when required by law.
User Rights
As a user, you have the right to:
- Request correction or deletion of your personal data.
- Restrict processing of your data under specific conditions.
- Access your personal data and receive it in a portable format.
- Be informed about the purposes of data processing and the categories of your data.
- File a complaint with the relevant supervisory authority if you believe your rights have been violated.
User Obligations
You are required to:
- Provide accurate and truthful personal data.
- Update your information as needed.
- Notify the Company of any unauthorized access to your personal data.
Company Rights and Obligations
The Company reserves the right to:
- Terminate relationships if consent for data processing is not provided.
- Amend this Policy unilaterally.
The Company is obliged to:
- Report any data corrections or breaches to relevant third parties.
- Inform you about data recipients upon request.
- Notify you of any data breaches that may pose risks to your rights.
Data Retention
Personal data will be retained for the duration of the user relationship and for three years following termination to resolve any disputes.
Legal Compliance
The Company complies with:
- The Law on the Processing of Personal Data (Protection of the Individual) no. 138(I)/2001.
- GDPR and the Electronic Communications Privacy Directive.
Accessing and Managing Your Data
To view, change, or delete your personal data, submit a written request to:
- Email: support@hilotrades.net
Include your name and details of the information you wish to manage. A copy of your passport is required for identity verification.
Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and analyze traffic. Using this website without cookies is not possible. For more information on our use of cookies, please contact us.